Lone traveller service
National Express East Anglia and NCP are proud to present the launch of our Lone Traveller booking service.
How it works
To provide peace of mind whilst traveling alone at night, we have a lone traveller scheme at selected car parks. Customer Service Assistants are available to accompany you from our trains to your vehicle and vice versa.
The service is available weekdays all year round (except bank holidays) and may be pre-booked by phone or by email. The service is available from 17:30 until the last train.
Lone Traveller is currently available at the following station car parks until 31 December 2008:
Cambridge
| Billericay
| Rayleigh
| Diss
| Colchester
|
Bishop's Stortford
| Brentwood
| Rochford
| Ipswich
| Hatfield Peverel
|
Broxbourne
| Harold Wood
| Wickford
| Manningtree
| Marks Tey
|
Harlow
| Ingatestone
| Woodham Ferrers
| Stowmarket
| Witham
|
Cheshunt
| Shenfield
| Southend
| Norwich
| Chelmsford
|
Ely
| Walthamstow Central
| | | |
How to book
Customers wishing to use the Lone Traveller service must pre-book by contacting NCP, either by phone or online.
NCP will acknowledge all online bookings by return email within 1 hour of the booking request. If, for any reason, NCP cannot complete a booking they will notify the customer a minimum of 2 hours in advance of their scheduled arrival.
In order to book this service by phone please call 01268 792624 or by email to info.nationalexpressea@ncp.co.uk
To find more information about your nearest train station click here
Alternatively please feel free to e-mail us at nxea.customerrelations@nationalexpress.com
Other services
Our Customer Service Assistants will provide a range of support and information to customers:
car park tariffs
train times
emergency contact phone numbers such as the British Transport Police and local emergency services
contact numbers for local and national mechanics and garages (and will phone and arrange for breakdown cover to attend
the station)
assistance for mobility impaired customers
de-ice vehicle windscreens