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Braintree to/from London

Cambridge Bishops Stortford and Harlow Tow...

Cheshunt and Enfield Town via Seven Sister...

Chingford to/from London

Clacton-on-sea and Walton-on-the-Naze to/f...

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Cruise ship boat trains

24 April to 8 September

18.40 Liverpool Street to Stansted Airport...

Mondays to Fridays until 12 December

06.28 Monday to Friday LIVERPOOL STREET to...

Mondays to Fridays until 12 December

The National Express East Anglia Network

Tuesday 1 July to Thursday 31 July

Liverpool Street / Stratford to Stansted A...

Saturday 26 July

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About us

Home > About Us > Passenger's Charter

Passenger's Charter

National Express East Anglia is a wholly owned subsidiary of the National Express Group and operates train services to and from London Liverpool Street station and across East Anglia.

Click the icon to download a PDF of the Passenger's Charter leaflet valid from June 2008.

 

Our commitment to you

Improving our service

Our Standards

Planning Your Journey

Buying Your Ticket

How We Look After You If You Need Assistance

How We Take Care of You if Things Go Wrong

Compensation and Refunds

Additional Information

Useful Contacts